Privacy policy frequently asked questions
We ask for your full name, date of birth, email, phone number and a valid ID number to verify your age and prevent fraud. Payment information—your DANA, OVO, GoPay or QRIS details—is collected when you make your first deposit. We never ask for passwords via email or chat.
All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. We tokenise your payment method so we never store your raw card or wallet credentials. Payment processing is handled by PCI-compliant third-party providers.
Yes. Open live chat or email support and request a data access report. We'll send you everything we hold about your account. To request deletion where local law permits, contact support and specify what data you want removed.
We use cookies to log you in, remember your game preferences and track lobby behaviour for analytics. You can disable cookies in your browser settings, but some lobby features may not work smoothly without them. Essential login cookies cannot be disabled.
Account data is deleted after a retention period where local law permits. Transaction records for DANA, OVO, GoPay and QRIS withdrawals are kept longer for legal and tax compliance. Contact support for exact timelines based on your region.
No. We never sell your personal data to advertisers, brokers or third parties. We share data only with payment processors, anti-fraud services and legal authorities when legally required.
Contact live chat immediately or email support. We'll help you reset your password, review your login history and check recent transactions. If you spot unauthorised activity on DANA, OVO, GoPay or QRIS, notify your payment provider directly.
